We ship all cutlery out orders in plain packing material, either USPS-issued envelopes or boxes, plain boxes, or yellow bubble-padded mailers. No information regarding the contents of your order is printed on the outside of the envelope. The only marketing material that will appear on the outside of the package will be our business name and return address. We offer Free Freight on Refrigerators, Freezers, Deep Fryers, Griddles, Char-Broilers, this item only available within the continental United States. We CANNOT ship to Residential, PO Boxes, or APO/FPO addresses. There will be an $25 to $100 lift gate fee if there is no loading dock for delivery. We will cordinate the delivery details to determine your lift gate needs. We will need you to provide a phone number so that the freight company can contact you to cordinate the delivery time and date. We understand our customers' desire for privacy and do not sell or rent any personal information gathered in association with orders placed from the our websites. We will only use the contact information provided to us to fulfill your order, coordinate a freight delivery to your restaurant or to contact you in case of a problem with an order.